Exchange and Return Policy – Best Shield

Our goal: Don't worry… your rights are protected

This policy explains the terms of exchange and return in a way that preserves the customer's rights and ensures fairness in the procedure for both parties.

1) Timeframe for submitting a replacement or refund request

a) Changing the customer's opinion (the product is sound)

The customer has the right to request a return or exchange within 3 days of the date of receipt, provided that the product:

Unused
Unassembled
Uncut or unaltered
Protective/adhesive layers (if present) were not removed.

b) Shipping error / shortage / apparent defect upon receipt

We must be notified within 72 hours of receipt, and the following must be provided:

Clear images of the product
Cartoon pictures
bill of lading

This is to document the situation and expedite the solution before any use or installation .

2) Conditions for accepting exchange/refund (change of mind)

The following conditions must be met for the application to be accepted:

The product must be unused, unassembled, and uncut/modified.
Original packaging provided whenever possible + all accessories/gifts (if applicable)
Provide us with the order/invoice number

3) Who bears the shipping costs?

If the error is from the store (wrong shipment/shortage/defect):
Best Shield will bear all shipping costs (replacement/refund/send the missing part).
If the request is due to a change of customer mind:
The customer bears the shipping costs according to the shipping company chosen.

4) Money refund mechanism

The amount is refunded after the return is received, examined and approved , and is returned using the same payment method within a suitable regulatory period.
We reserve the right to suspend the return until we receive the product or you provide us with proof that it has been shipped to us.
In the event of shortage/damage due to customer shipping or misuse/installation, we have the right to refuse the order or deduct what is necessary after documenting the situation with photos.

5) Exceptions (where refunds are not accepted due to a change of opinion)

Returns/exchanges are not accepted in the following cases:

Products that have been assembled, cut, modified, or have had their adhesive/protective layer removed
Products ordered/prepared with special specifications for the customer (special cutting/preparation if applicable)
Any product that has been subjected to misuse or improper storage
Promotional offers or packages: Partial refunds are not permitted for offers purchased at a promotional price; the entire offer, including all its components, must be returned. In the unlikely event that an exception is granted at the company's discretion, the returned item will be charged at its original (non-promotional) price before any refund is processed.

6) Compensation policy (in case of an error on the part of the store)

If the error is proven to be on the part of the store, the solution will be determined according to the case:

replacing
Compensating for a missing part
Full refund
Or a suitable voucher/compensation

Note: “One-time compensation” applies to additional compensation such as vouchers/gifts, and does not invalidate the customer’s right to exchange/refund if a new error is proven on the part of the store.

7) Gifted products

Gifted products are not eligible for return/exchange due to change of mind .
In the event of a visible defect proven upon receipt, the case will be dealt with in a way that guarantees the customer's rights, depending on the availability of an alternative.

8) How to open a return/exchange request

To open a request quickly, send a message via WhatsApp/Support:

Order number + Customer name + Order type (Return/Exchange)
Product photos + carton photos + shipping label (for defective/shipping error within 72 hours)
Or photos proving that the product is unused and unassembled (to change the mind)

Frequently Asked Questions (FAQ) – Exchanges and Returns | Best Shield

1) How do I submit a request for an exchange or return?

Order or invoice number
Customer name and mobile number
Reason for request (exchange/return)
Product photos + carton photos + shipping label (especially in cases of defective/shipping error)

2) What is the allowed timeframe for submitting a return or exchange request?

In cases of apparent defect or shipping error: within 72 hours of receipt.
In case of change of mind and the product is intact: within 3 days of receipt (provided it has not been used/installed).

3) Can I get a return or exchange after installation?

No. Any product that has been installed, used, or cut/modified is not eligible for return or exchange.

4) Does the product have to be in its original packaging?

It is strongly recommended. The product should be:

Unused and uninstalled
With all its accessories
And with original packaging as much as possible to ensure order acceptance

5) Who bears the shipping cost for an exchange or return?

If the mistake is from the store (wrong shipping/shortage/defect): we will bear the full costs .
If the reason is a change of the customer's mind and the product is sound: the customer bears the shipping costs (return and sending a replacement if available).

6) What is meant by “obvious defect”?

It is any defect that is apparent before use or installation, such as:

Visible damage to the product
Lack of accessories
Product difference from what was required
We require that you inform us within 72 hours with photos + the carton.

7) Why do I need to photograph the carton and the shipping label?

Because it's part of documenting the situation with the shipping company and it helps us:

We prove the damage or error
We address the problem faster
We guarantee your rights without delay.

8) Can I exchange the product for a different one?

Yes, if:

The product is unused and unassembled.
Order within 3 days
The price difference (if any) is calculated
Shipping costs vary depending on the situation (store error/change of mind).

10) When will the refund be processed?

after:

Receiving the returned product
Check it and make sure it meets the return policy requirements.
The amount is then refunded using the same payment method within a regulatory period according to the payment provider/bank.

11) Will I get a refund for the shipping cost if I return the product?

If the mistake is from the store : Yes (we will bear the costs).
If the reason is a change of mind : No (shipping is at the customer's expense).

12) What if I receive a missing product?

We will solve it using one of the following options:

Send the missing part
or full replacement
Or refund as per case

13) What if I receive a different product than what I ordered?

We will bear all costs and arrange for the replacement immediately.

14) Can the order be cancelled after it has been shipped?

If it has already been shipped, it will be treated as a return request after receipt:

Provided the product is not opened/used/installed
Shipping terms apply depending on the reason (store error/change of mind).

15) What if I opened the product just to check?

Opening the packaging for verification does not prevent returns, provided that :

The product has not been used or installed.
It was not cut or its condition altered
It was preserved in the same condition.

(But it's best to photograph it immediately upon receipt if there's a problem).

16) Are “gifted” products covered by the exchange and return policy?

It is not covered by the return/exchange policy due to a change of mind.
If there is an apparent defect that is proven upon receipt, it will be dealt with according to the availability of an alternative and in a way that guarantees the customer's rights.

17) Can I exchange it if I chose an unsuitable size/type?

If the reason is “inappropriate selection” (and not a mistake by the store):

Exchanges are possible within 3 days
Provided that it is not used/installed/cut
Shipping costs are the customer's responsibility.

18) What if the product is damaged due to the shipping company?

Damage images
Cartoon images from all angles
bill of lading
We will handle the situation quickly.

19) Is the compensation always a monetary amount?

Compensation depends on the case and may be:

replacing
Sending a missing part
Full refund
Or appropriate compensation (such as a voucher)
Note: The additional compensation (voucher/gift) is a one-time offer .

20) How do I know if my order is eligible for return?

If the product:

Unused
Unassembled
Uncut/Unmodified
The application was submitted within the specified period.

He is most likely eligible—contact us and we will confirm within a short time.

Return & Exchange Policies