Return and exchange policy
Don't worry, with Best Shield your rights are protected
The vehicle information and invoice must be filled out in the warranty activation form upon installation for the warranty to be valid.
• We guarantee that in the event of a shipping error on our part or any manufacturing defects, we will bear all costs and will solve your problem as quickly as possible, provided that you notify us within 72 hours of the date of receipt and before installation, and send us photos of the problem and the shipment’s carton.
• If the customer wishes to return or exchange a product, the customer must contact us within 72 hours of receiving the product, provided that the product has not been installed and send photos of the shipment’s carton. The customer will bear the cost of returning and sending new products according to the shipping company chosen by the customer.
• Applying a compensation policy in the event of a problem and an error on the part of the store, and compensation is for one time only.
Insulation Warranty Policy:
• If the customer wishes to get a refund due to the ineffectiveness of the insulation or the change in the color of the tinting, the customer must prove this by contacting customer service and going to one of the centers specialized in tinting and testing the tinting with special devices to calculate the degree of insulation and sending the results.
• Best Shield provides the appropriate sizes for the installation, but in the event of a shortage, we undertake to compensate for the missing part or send an additional part to cover the sizes, provided that this shortage is not due to an error on the part of the installer.
• At Best Shield, we guarantee the safety and quality of the product. If any problem occurs during the installation of the product, Best Shield is not responsible for this error and bears the responsibility of the center that installed it.
PPF Warranty Policy:
At Best Shield, we are committed to providing the highest standards of quality and transparency to our customers. Below is our warranty policy for our Paint Protection (PPF) product:
Warranty period: 5 years
First: Conditions for benefiting from the guarantee
•The car paint must be original from the factory.
•In the event of repainting, it must be of high quality and after at least (30) days of drying, with inspection and approval by the technician before installation.
•The film must be installed within a maximum of 14 days from the date of receipt of the product.
•Only install on a clean surface free from dust, dirt, oils, or any defects such as rust or cracks.
• To benefit from the warranty, installation must be carried out exclusively by specialized technicians or authorized centers.
Second: What is covered by the warranty?
• Unnatural discoloration or yellowing of the film.
•The layer peels or separates from the vehicle surface due to a product defect.
•The appearance of bubbles or deformities resulting from a defect in the raw material.
Third: What is not covered by the warranty
The warranty does not cover the following cases:
• Damage resulting from accidents or misuse.
•Deep scratches or cuts caused by sharp instruments or strong shocks.
• Damage caused by using harsh chemical cleaning agents or improper washing methods.
•Any problem due to non-original paint or previous unauthorized repairs.
• Installation in unauthorized locations or by unauthorized persons.
•Natural changes resulting from harsh environmental conditions (strong sun, high humidity, heavy dust).
Fourth: Installation responsibility
•The warranty covers product defects only (such as yellowing, peeling, or blistering caused by a defect in the raw material).
•The quality of installation varies depending on the implementing center, and is its full responsibility.
•To ensure the best experience, we always recommend installation by technicians or centers certified by Best Shield.
•Very small bubbles or water marks may appear after installation, and they will disappear within 7-10 days. This is not a defect in the product.
Fifth: Recommended care
•Wash your car regularly using safe materials or steam.
•Avoid harsh chemicals or sharp, rough tools.
•If minor surface scratches appear, they can be treated by a specialist technician.
Sixth: Procedures for benefiting from the guarantee
•Keep the original invoice or warranty certificate.
•Review one of the approved centers to examine the case.
•The company has the right to reject the warranty claim if the case does not comply with the above conditions.
Shield policy:
The shield product is a consumer product with a shelf life of 2-6 months.
Warranty Policy for Coals:
Warranty Terms:
