At Best Shield, your rights are always protected.
• In case of a shipping error on our part or if any manufacturing defects are found, we will cover all costs and resolve the issue as quickly as possible, provided that you notify us within 72 hours of receipt, before installation, and send us photos of the issue along with the original packaging.
• If the customer wishes to request a refund due to ineffective insulation or a change in tint color, the customer must prove this by contacting our customer service, visiting an authorized tinting center, and testing the film with specialized devices to measure insulation levels, then sending the results.
• If the customer wishes to return or exchange a product, they must contact us within 72 hours of receipt, provided that the product has not been installed, and send us photos of the original packaging. The customer will bear the cost of returning and reshipping the new products according to the shipping company chosen by the customer.
• Best Shield provides the appropriate sizes for installation. In case of any shortage, we commit to compensating for the missing part or sending an additional part to cover the required dimensions, provided that the shortage is not due to an installation error.
• At Best Shield, we guarantee the quality and integrity of our products. However, in case of any issues that occur during installation, Best Shield will not be responsible; the responsibility lies with the installation center that performed the service.
• Compensation policies apply only if the issue was caused by an error on the part of the store, and compensation will be granted only once.
